Privacy policy

1. Policy Overview

estocura (referred to as “we”, “us” or “our”) manages and operates the online shopping platform located at estocura.com. We place the highest priority on user privacy and data security. This privacy policy clearly defines our standards for collecting, utilizing, safeguarding and managing users’ personal data whenever you access and use our platform services.

2. Scope of Collected Personal Data

We only collect user information that is reasonably necessary to deliver stable, complete and optimized platform services. The collected data categories are specified as follows:
  • Account and Order Information: Basic personal details including your full name, contact phone number, delivery address and email address, which are collected for user registration verification and daily order processing fulfillment.
  • Service Communication Records: Inquiry content and interaction details generated through your correspondence with our customer service team via service@estocura.com, applied exclusively for problem handling and service follow-up.

3. Legitimate Data Usage Purposes

All collected user data will only be used within legal and necessary business scopes, covering the following purposes:
  • Daily Service Operation: Complete order processing, product delivery, after-sales return and exchange procedures, and push critical service and order update notifications to users in a timely manner.
  • Platform Optimization & Personalization: Optimize website functional logic, improve platform operating performance, and provide tailored product recommendations to enhance your shopping experience.
  • Risk Prevention & Legal Compliance: Effectively prevent fraudulent transactions and network security risks, and ensure all data processing behaviors comply with relevant legal and regulatory requirements.

4. Data Security Protection Mechanism

We have established a comprehensive multi-dimensional data security protection system to fully safeguard your personal information. We adopt professional data encryption technology to protect user private data. Meanwhile, we implement strict internal data access authority management. For all third-party cooperative institutions involved in data processing business, we will sign standardized confidentiality agreements to strictly restrict data usage and prevent information leakage.

5. Data Sharing Rules

We strictly adhere to the principle of never selling any user personal information for commercial profits. User data will only be shared with third parties under specific compliant scenarios: with the user’s explicit authorization and consent; to meet mandatory legal and regulatory requirements; or during corporate restructuring, merger, acquisition and other equity transactions. All data sharing behaviors are bound by strict confidentiality obligations.

6. User Personal Data Rights

All platform users enjoy legitimate personal data rights, including the right to view and query personal information, the right to correct inaccurate information, the right to apply for data deletion, and the right to withdraw data processing authorization at any time. If you need to exercise the above rights, please submit your application through our official email: service@estocura.com.

7. Policy Inquiry Channel

If you have any questions, disputes or suggestions regarding this privacy policy and our data processing rules, please contact our official customer service team via the exclusive email channel: service@estocura.com.