Shipping policy

1. Order Processing Timeline

Following successful payment verification, our team will complete internal order processing and warehousing arrangement within 1 to 3 working days. Weekends and official public holidays are excluded from the processing schedule. Once your parcel is dispatched, an official shipment notification email containing your unique tracking code and full logistics details will be sent to your registered mailbox for real-time monitoring.

2. Global Shipping Coverage

estocura provides cross-border shipping services covering numerous countries and regions across the globe. During the checkout process, our intelligent system will automatically identify your delivery location and match all available and applicable logistics solutions for your address.

3. Shipping Solutions, Rates & Free Shipping Benefit

We provide two fixed-rate shipping alternatives to accommodate different customer timeline requirements, with transparent and standardized charging rules:

Standard Shipping

Express Shipping

Priced at $15.99, this priority fast-track shipping service offers accelerated logistics scheduling and transit processing, perfectly catering to users with urgent parcel receiving needs.

Free Shipping Promotion

Complimentary standard shipping is automatically applied to eligible orders. When your pre-tax merchandise subtotal reaches $40 or above, the standard shipping fee will be fully waived. This promotional benefit is exclusive to standard shipping only; express shipping services remain charged at the original $15.99 rate with no exemptions.

4. Delivery Cycle Explanation

Actual delivery duration is affected by multiple objective variable factors, including destination transportation distance, international customs clearance progress, logistics carrier’s daily operational status, and order volume surges during peak shopping seasons. As such, we do not guarantee an exact fixed delivery date. You may check the latest logistics status of your parcel anytime using the tracking number provided in our shipment notification email.

5. Key Reminders for International Shipments

All cross-border orders are subject to the following important terms, which all purchasers shall fully acknowledge and accept:
  • All import duties, customs taxes and other incidental clearance fees incurred during customs clearance procedures shall be borne solely by the recipient.
  • Customers must submit an accurate, complete and valid delivery address, together with an available contact phone number to ensure smooth parcel delivery.
  • Any secondary reshipment caused by incorrect, incomplete or invalid recipient information will result in additional handling fees, which shall be undertaken by the customer.

6. Resolution of Delivery Abnormalities

If you encounter any delivery anomalies after your order is shipped, including prolonged non-delivery, obvious package damage during transit, or inconsistent received goods compared with your official order details, please contact our support team immediately.
Kindly send an email with your corresponding order number and detailed issue description to service@estocura.com. Our professional team will provide targeted solutions and full follow-up support for your problem.

7. Policy Revision Rules

We reserve the right to optimize and update this shipping and delivery policy in accordance with service upgrades and operational adjustments. The revised policy terms will take effect immediately after being officially published on the website. Your continuous use of our platform services after policy updates signifies your automatic recognition and acceptance of the latest version.
Thank you for shopping with estocura! We wish you a pleasant purchasing experience.